Terms of Service

Transcribe converts uploaded audio and video files into text using Deepgram Nova-2 technology. The Service is provided on a subscription basis. Features, limits, and pricing are described on our subscription page.

You must be at least 18 years old to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate, current, and complete registration information.

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

Access to the Service requires a paid subscription. Subscriptions are billed on a recurring basis (monthly or annually, as selected). Payment is processed securely by Stripe. By subscribing, you authorise us to charge the payment method on file at the start of each billing period.

All prices are inclusive of applicable taxes unless stated otherwise. We reserve the right to change subscription prices on 30 days' written notice. Continued use after the effective date of a price change constitutes acceptance.

Cancellation: You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing period; you retain access until that date. We do not provide refunds for partial periods except where required by applicable law.

Free trial (if applicable): If a free trial is offered, it will be clearly communicated on sign-up. Your subscription will automatically convert to a paid plan at the end of the trial unless you cancel beforehand.

You agree not to use the Service to:

• Upload files you do not own or do not have the right to process.
• Transcribe content that is unlawful, harmful, defamatory, or infringes third-party rights.
• Attempt to reverse-engineer, circumvent, or disrupt the Service.
• Resell or sublicense access to the Service without our written consent.
• Violate any applicable law or regulation.

You retain ownership of all audio, video, and transcript content you upload or generate through the Service (“Your Content”). By uploading content, you grant John Lee Group Ltd. a limited, non-exclusive licence to process and store Your Content solely to provide the Service.

We do not use Your Content to train AI models or share it with third parties except as described in our Privacy Policy (e.g., sending audio to Deepgram for transcription).

The Service, its interface, design, and underlying technology are owned by John Lee Group Ltd.or its licensors and are protected by copyright and other intellectual property laws. Nothing in these Terms transfers any intellectual property rights to you.

We aim to provide a reliable Service but do not guarantee 100% uptime. We reserve the right to modify, suspend, or discontinue the Service with reasonable notice.

Monthly usage limits (currently 120 minutes per user) apply as described on the Service. Limits reset on the first day of each calendar month and do not roll over.

To the maximum extent permitted by law, John Lee Group Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including loss of data or loss of profits.

Our total aggregate liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms from time to time. We will notify you of material changes by email or prominent notice within the Service at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact:
John Lee Group Ltd.
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
support@johnleegroup.com